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Terms and ConditionsAbout Us Eric Spencer Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info [at] ericspencer [dot] co [dot] uk.
Our Contact details:
Eric Spencer Ltd
15/17 Church Street
Ilkley
West Yorkshire
LS29 9DR
United Kingdom
Phone: 01943 600133
Fax: 01943 600133
Email: info@ericspencer.co.uk
VAT Reg. No: GB179555023
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept all Visa, Mastercard and Maestro cards. We do not charge for any item until it is ready to ship. |
Shipping And Handling The shipping charge included within the online shop applies to the U.K. only.
We welcome international orders, but obviously due to weight and distance variables, we ask international customers to use the 'contact us' link, where we will be happy to quote shipping on each individual order. |
Delivery Schedule We will normally dispatch your order to you in three working days We will inform you via e-mail or telephone of any orders, or part of orders not able to be despatched within that time. |
Tax Charges 17.5% VAT is included in all prices. |
Credit Card Security We use Actinic Payments which is a payment gateway for secure processing of online and offline payments from Actinic ecommerce software.
Powered by Creditcall, a robust and reliable infrastructure, carrying millions of transactions per month, Actinic Payments offers the highest level of security with support for CVV2 (the 3 digit card verification number) and AVS for verifying a customers billing address and 3D Secure fraud protection with Maestro, Visa and MasterCard.
The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). Actinic Payment is fully PCI DSS compliant.
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Reaching Us If you need to reach us, please email us on info@ericspencer.co.uk alternatively, you can call on TEL: 01943 600133 (International +44 1943 600133 or fax us on FAX: 01943 600133 or write to us at Eric Spencer Ltd 15/17 Church Street Ilkley West Yorkshire LS29 9DR United Kingdom |
Privacy Policy Eric Spencer Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
Returns Policy If for any reason, the goods purchased are unsuitable, a replacement may be sent or a refund will be given for the value of the goods returned, provided they are returned in perfect condition within 14 days of receipt. Postage will be charged for all goods returned for exchange.
If the goods being returned are faulty or due to an error on our part, your postage costs will be refunded to a maxium of £10.
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